Shipping policy

Last updated: November 1st, 2025 

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Processing Time

All products are handmade.

Current processing time is:

 

7–10 business days

(excluding weekends & holidays)

 

Processing times are estimates, not guarantees.

Orders may ship earlier depending on workflow, but this is not guaranteed.

 

During peak seasons (holidays, launches, sales), processing times may extend.

 

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Shipping Time

Once shipped, carrier transit times vary:

  • USPS: 3–7 business days
  • UPS: 2–5 business days

Transit delays due to weather, holidays, or carrier staffing shortages are not the responsibility of SheKno Sips™.

 

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NOT RESPONSIBLE FOR:

SheKno Sips™ is NOT responsible for:

 

  • Carrier delays
  • Lost packages
  • Packages marked “delivered” but not received
  • Damaged items caused by USPS/UPS
  • Incorrect addresses entered by the customer
  • Packages returned due to incorrect or incomplete addresses

Claims for lost, damaged, or stolen packages must be filed with the carrier.

 

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Tracking Your Order

 

A tracking number will be emailed once your order ships.

Please allow 24–48 hours for tracking updates to appear in the carrier system.

 

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Address Issues

 

If your address is incorrect and the order has not shipped yet, email us immediately at SheKnoSips@gmail.com.

Once the package is shipped, we cannot make changes.

 

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By Placing an Order, You Agree To:

 

  • Our no-return, no-refund, no-exchange policy
  • Our no-replacement-for-shipping-damage policy
  • Understanding that processing time is separate from shipping time
  • Filing claims directly with the carrier for delivery issues